Email support
Tell us the phone number or email on your account, your phone model and OS version, the app version, and what happened. Screenshots help.
In the app
Go to the Passport tab → Help & Support for answers to common questions, or Report an Issue to send us a message.
Common questions
How do I cancel my subscription?
Subscriptions are billed and managed by Apple or Google. On iPhone or iPad, open Settings → your name → Subscriptions → Date The Real Me → Cancel Subscription. On Android, open the Google Play Store → your profile icon → Payments & subscriptions → Subscriptions → Date The Real Me → Cancel subscription. You keep your plan until the end of the current billing period, then move to the Free plan.
Can I get a refund?
Refunds are handled by Apple (reportaproblem.apple.com) or Google Play (order history). If a platform refuses a refund you believe the law entitles you to, email support@datetherealme.com.
I paid but my subscription isn’t showing
Close and reopen the app, then go to the Passport tab → Manage Subscription and tap Restore Purchases. If it still isn’t showing after a few minutes, email us with your receipt.
What’s in each plan?
See Pricing. Free includes up to 20 Glances a day, Waves, chat and 2- or 5-minute video dates. Plus adds 15-minute video dates. Gold adds 15-minute video dates and Passport.
My verification didn’t pass
Try again in good lighting, with your face clearly visible and nothing covering it, and make sure your profile photos are recent and show your face. If the automatic check can’t decide, your verification goes to our team for manual review, and the app shows a Support ID you can quote when you contact us.
I didn’t receive my sign-in code
Wait a minute, check your signal and that your number and country code are correct, then tap Resend. If you’ve asked for several codes, wait a few minutes before trying again. Still nothing? Email us with your phone number and country.
How do I delete my account?
Passport tab → Delete Account. See Delete Your Account for what happens to your data and how to request deletion if you can’t sign in.
How do I report someone?
On their profile, tap the flag button and choose Report, or press and hold your conversation in Dates → Chats and choose Report. If you are in danger, contact local emergency services first. For child-safety concerns, see our Child Safety Standards.